International Journal of Applied Health Studies (ISSN: 1742-5263) Volume 1 Issue 2
University of Greenwich
The effective implementation of TQM in healthcare is fraught with difficulties due to the absence of a definitive systems framework. This paper through the use of a case study argues that TQM can be best implemented in a healthcare setting using a partnership-based approach. By partnership, the paper suggests that successful implementation of TQM in healthcare requires the collaborative support of key stakeholders. In the NHS the key stakeholders are patients, GPs, fundholding GPs, employees, trust hospitals, the government, the community and other healthcare professionals.