International Journal of Applied Quality Management (ISSN: 1742-2647) Volume 1 Issue 3
Professor Adrian Wilkinson
Loughborough University Business School
Consultant, Ernst and Young, Singapore
This paper presents the findings of a survey on the practice of quality management in Singapore private sector companies. It looks at the extent of the adoption of quality management (QM), the reasons and factors leading to implementation of QM practices among Singapore companies, and how these companies have gone about their quality initiatives. The obstacles faced by Singapore companies in their quality management implementation, and the benefits are also discussed. Finally, prospects for the future are outlined.