International Journal of Applied Quality Management (ISSN: 1742-2647) Volume 2 Issue 2
Dr. A. Al Nofal
Dr. N. Al Omaim
Professor M. Zairi
European Centre for TQM
The objective of this paper is to provide on overview of the literature on TQM. The literature review tries to cover a complete framing for various matters. The focus is mainly on the fundamentals of TQM with special stress on what are described as the essentials of TQM. The paper is presented in three parts: firstly, it discusses the development of TQM, with the ideas of changing definitions; secondly, it looks at various models of TQM and the quality gurus, stressing the evolution of the concept; and finally, it concludes by synthesizing the information in the literature into a coherent framework in an attempt to portray the key principles and components of TQM. Part 1 specifically presents a theoretical understanding on the origins and definitions of TQM, the work of the gurus and models proposed by gurus, experts and consultant.
Key Words: Total Quality Management, Deming, Juran, Crosby, Critical Factors, Leadership